"Kathy and I have now put you on the top of our list to refer you for future business"
Why? Because while Rusty was at home with his family on Sunday afternoon, Top of Mind had sent out a Settlement Statement Reminder Letter to all Rusty’s clients.
Even better – this informative letter also branded the referring agent who sent Rusty each deal.
So, when Rusty got back into the office from a late lunch Monday afternoon, he received an email from an agent who sends the occasional borrower his way.
The agent was so impressed by Rusty’s follow through and commitment to customer service, he moved Rusty to the top of his lender list.
It’s just another inspiring success story for us to share with you. Rusty, thanks for your business and keep up the great work!